On our website you will find answers to all the questions you have on your mind. We know that online shopping is not easy and it often takes a lot of consideration to determine whether or not something is worth buying without having seen it, which is why we have prepared some information that may dispel your doubts and help you make a decision. It is worth getting to know our terms of sale.
We believe this will not be necessary. However, if such a situation arises, please remember that you have the right to return purchased goods within 14 days (please check the return costs below) after the delivery date. Contact us and fill out the return form within 14 days of receiving your delivery. Describe the issue to us and we will surely be able to help you. Please remember to keep your order number to hand.
Important information: If you decide to return a product, please remember to deliver it to us in the condition in which it was delivered to you. A sofa cannot be used. If you have unpacked the shipment, then try to secure it in the same way prior to shipping it back to us. Our drivers will come and collect the goods from you at a previously arranged time.
When shopping online, we need to bear in mind that a product might not always look as shown in photographs. In the photographs, we make every effort to ensure that each piece of furniture looks just like it does in reality. Nevertheless, it can happen that after 14 days a customer decides that they no longer want the armchair or sofa and wishes to return the previously purchased product. Unfortunately, after the term of 14 days has elapsed, there is nothing more we can do. You are not entitled to return the goods after this time has passed. If the product is defective or damaged, please contact us and fill out the cancellation / return form and add photographs of the product defects. Our team will be able to advise you on further action.
If the product is returned due to a fault at our end, e.g. a defective product or one not in accordance with your order, then you will not be charged additionally for returning the goods. However, if you wish to simply cancel your order after it has already been delivered, you will be obliged to pay the costs of returning the products. The return costs for each product may vary, as they depend on the value of the entire order. The table below presents the costs which you will incur in relation to the total value of all goods.
|Product price||Return/collection cost|
|£400 or more||£150|
If you wish to cancel your order or return a product, please fill out the form below.
- To Smart Line Furniture Ltd, Suite 447-448, Houldsworth Mill, Houldsworth Street, Stockport, SK5 6DA, UK, firstname.lastname@example.org:
- I, ………………… wish to inform you that I am cancelling / returning / my order [*].
- Ordered on [*] / collected on [*],
- Your unique order number,
- Forename and surname,
- Photographs of the damaged item. Shots with the damage visible are required.
[*] Delete where appropriate