Frequently Asked Questions
This service can be booked through our website when placing your order, for an additional fee of £25. This price covers the complete order, up to 4 items. If you are ordering more than 4 items, please contact our customer services team on [email protected] for a quote.
Please note that in the unlikely event you may need to return anything, your furniture must be re-packaged using the original packaging, so if you are still unsure whether you want to keep your furniture when it has been unpacked, then please keep this until you are sure you are happy with your purchase.
We cannot delay production once you have placed your order, but it is possible for our delivery company to hold this a little longer for you. However, if this is any longer than 3 weeks, you will incur storage charges as detailed below:
Up to 3 weeks after your estimated delivery date |
no additional charge |
3-6 weeks after your estimated delivery date |
£50 per item |
Over 6 weeks after your estimated delivery date |
£20 per week, per item |
3 months or over, after your estimated delivery date |
your order will be disposed of and you will no longer be entitled to a refund |
The delivery company will always try and accommodate your date requirements, but they can’t always guarantee specific dates. Please just let us know your preferences, so we can inform them in advance.
Transporting furniture is not easy. We strive to ensure maximum safety of the transported products and legs are often stored inside the furniture piece. If a zipper lock is visible, then the legs are concealed inside.
If you still cannot locate them, just let our claims department know by clicking on this link and complete the form. Please include the required photos and give as much detail as possible to help us resolve the issue.
Any damages ideally need to be reported at time of delivery and if that isn’t possible, then within 24 hours of you receiving your order.
Please click on this link and complete a claims form. Please include the required photos and give as much detail as possible to help us resolve the issue.
We are primarily an online company and therefore don’t have a retail store. However, we do have a small showroom in Worcestershire, where we have a selection of our models for you to see. The showroom is operated on an appointment only basis, so please call/text us on 07859 917407 or email [email protected], with your preferred date and time and we will get back to you with a confirmed appointment slot. The address is: SLF24 Ltd, Unit 20, Top Barn Business Centre, Worcester Road, Holt Heath, Worcester WR6 6NH.
If you can’t make the trip to Worcestershire then it might be helpful to look at our Instagram page as there are lots of customer images there that might help you: https://www.instagram.com/slf24_sofas/ or you could look at our customer image gallery: https://slf24.co.uk/my-picture/
A right-hand sofa has the long chaise part on the right as you are looking at it face on. So therefore, when you are sitting on it the long chaise part is to your left. The left-hand sofa is just vice versa.
Some of our sofas are universal corners though and this means you can choose the side you want the chaise to be when it is delivered as it is delivered in 2 parts, and you have to assemble.
We offer a number of payment plans:
- PayPal - this involves you setting PayPal Credit up directly with PayPal and your payment contract would be with them, not SLF24, but it would allow you to spread the cost over 4 months.
- Klarna - this involves you setting an account directly with Klarna and your payment contract would be with them, not SLF24, but it would allow you to either delay payment for 30 days or spread the cost over 3 months.
For more details, please refer to our finance information.
Of course, you can. However due to all our upholstered furniture being made to order, this may incur cancellation or return charges. These are detailed in the table below:
Return/cancellation charge amount |
||
Before you receive your furniture |
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48 hours cooling off period (from when you place your order) |
At any point within 48 hours after placing your order you may cancel, simply by emailing us. We will then confirm back by email and you will receive a full refund. |
No charges. You will receive a full refund of your order including delivery charges. |
Over 48 hours from when you placed your order |
After 48 hours have elapsed after you have placed your order, you can still cancel but you will incur a cancellation charge |
You will receive a refund of your order including delivery charges, but minus the late cancellation charge (up to £99 per item – see charge breakdown table for more details). |
After you receive your furniture |
||
Doesn’t fit in your house |
We provide all packed dimensions for you to check your new furniture can fit both inside your property and into your room, before you order, so this shouldn’t be a problem. It is your responsibility to ensure our team can deliver it safely. |
You will receive a refund of your order including delivery charges, but minus the returns charge (up to £149 per item – see charge breakdown table for more details). |
Damaged |
Where possible you should make the delivery team aware of this at point of delivery |
Please fill in our online claim form and our dedicated claims department will resolve this for you. |
Faulty |
Your furniture has a 12 month warranty, so at any point you notice a fault this must be reported to us. |
Please fill in our online claim form and our dedicated claims department will resolve this for you. |
Change of mind (up to 14 days after your furniture is delivered) |
If you simply don’t like it or it doesn’t suit your interior. Please note, this must be returned in perfect condition and in the original packaging. |
You will receive a refund of your order including delivery charges, but minus the returns charge (up to £149 per item – see charge breakdown table for more details). |
Return / Cancellation Charges
Product price |
Cancellation charge |
£0-£199.99 |
£35 |
£200-£399.99 |
£75 |
£400 or more |
£99 |
Product price |
Return charge |
£0-£199.99 |
£49 |
£200-£399.99 |
£99 |
£400 or more |
£149 |
Please note all cancellations can only be processed once we have received a notification by email to [email protected].
You have the right to cancel this contract within 14 days. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
If you do want to return your goods, just email us within 14 days of receiving your delivery. If the goods have arrived damaged or are faulty, please see the relevant section below. If you have simply changed your mind and the goods are in perfect condition, just email us at [email protected], remembering to quote your order number and we will arrange for the collection. Please see table below for details of the returns charges.
Product price |
Return charge |
£0-£199.99 |
£49 |
£200-£399.99 |
£99 |
£400 or more |
£149 |
Important information: Please return the goods to us in their original condition and packaging with all accessories and packaging components. Your furniture cannot be used and cannot be assembled. If the furniture is not returned to us in a saleable condition, this will affect your refund.
Of course you can. The most important thing is to contact us within 14 days after the receipt date of the goods. Just email us stating the reason for your return, remembering to include your order number. Our consultants will assist you in selecting the right colour for your interior and help you go through the entire product return process and the re-delivery. The costs involved in the return are specified by the number of products and the value as detailed in the table below:
Product price |
Return charge |
£0-£199.99 |
£49 |
£200-£399.99 |
£99 |
£400 or more |
£149 |
Important information: If the goods need to be returned to us, they must be in their original condition and packaging with all accessories and packaging components. A sofa cannot be used and cannot be returned assembled.
We ask that you check all packed measurements of the furniture before you order, as it is your responsibility to check that it will fit into your home and your room, paying particular attention to doorways/passageways/stairways and around any corners. If the delivery team are unable to deliver it safely, they will take it back, but you will incur the returns charges as specified in the returns charges table below. All dimensions are shown in the item description on the website, but if you need further clarification, please contact us.
Product price |
Return charge |
£0-£199.99 |
£49 |
£200-£399.99 |
£99 |
£400 or more |
£149 |
Transporting furniture is not easy. We strive to ensure maximum safety of the transported products and legs are often stored inside the furniture piece. If a zipper lock is visible, then the legs are concealed inside.
However if you still believe they are not included, please click on this link and complete the claims form. Please include the required photos and give as much detail as possible to help us resolve the issue. Thank you.