Delivery / Orders information

How do I change the delivery address?
This should not be a problem. All you need to do is contact us. Please remember to do this before we commission the shipment to you of the ordered product.
Can I ask the carrier (driver) to disassemble my old furniture and assemble the new items?
Unfortunately, at the moment, we do not offer this service which is why you should make sure that you have sufficient space in your home for the new furniture, so that it can be assembled in the right place upon delivery.
An order you have placed did not arrive to you on time – what can you do?
Please contact us, and we will try to help you as quickly as possible.
You are renovating your apartment, you’ve ordered furniture from our store and it turns out that your contractor will not be able to finish the renovation on time. What can you do if the furniture is being produced for you and your home is not ready to receive it?
First and foremost, please contact us,. Inform us of the situation. You can reschedule the delivery but remember that we are able to postpone it for no more than 1 month.
The delivery date has passed and you have still not received the delivery from us
We do everything we can to make sure that every order is processed in a timely manner. Unfortunately, it is not always possible to achieve this because all products are manufactured to your individual order and the manufacturer may experience delays of a few days. This does not happen often, but if such a situation arises and you are concerned as to whether a product will reach you, please contact us and we will answer all of your questions
You would like to receive your order sooner than indicated in the timeframe stated on our store’s website. Is there anything that can be done?
Unfortunately, there is not much we can do in this situation. We place orders directly with manufacturers and to a large extent it is up to them when they are able to complete our orders. We oversee the situation to make sure that orders arrive to you on time.
Is the payment information you provide to our store secure?
Of course, it is.

The following data are required when making payment for a product:
- the last 4 digits of your card number,
- the card type,
- the card expiry date,
- the forename and surname on the card.
Do we issue VAT invoices?
We most certainly do. We have the ability to issue VAT invoices on request.
Can you get a VAT refund on furniture purchased at our store?
Our SLF24.co.uk store does not have the ability to operate as a retail seller. As a result, it is not possible to deduct the VAT from products purchased on our website.
Is it possible to ship furniture to the Channel Islands?
Unfortunately, at the moment, we cannot ship our products to the Channel Islands.
What fees do we charge for product shipping?
All information regarding delivery and costs for each of the products can be found on our delivery information.
Is it possible to pay on delivery or by cheque?
Unfortunately, we do not accept cheque payments. We also do not support the payment on delivery option.
Orders made via telephone. Is it possible to place orders via telephone?
Orders can be placed exclusively via the store’s website. We do not accept orders via telephone. If you are experiencing issues with placing an order, please feel free to contact us. We will help you go through the entire order process, step by step.
Order performance time – how long do you need to wait for your dream armchair or sofa?
On our store’s website, we provide the estimated completion time of every order. We do our best to make the stated time realistically feasible and to match your expectations. If you wish to know more about deliveries, please check delivery information.
Privacy policy at our store. Would you like to know more on this subject?
If you have a moment to spare, we encourage you to familiarise yourself with our privacy policy.
Is your data secure at our store?
Our customers are most important to us. Online security is something we also think about and when creating our store, we endeavoured to pay attention even to the smallest detail in order not to omit anything. We use the data you provide us with only for the purpose of learning what interests you the most and what products you prefer. Through this we want to offer you the best product quality possible.
Would you like to tell us more about delivery to your house or apartment?
Feel free to contact us. Our consultants will reach out to you and confirm whether the information provided by you is sufficient for us to make the delivery.
You have not received any delivery information from the courier company
Don’t worry, the courier will contact you at least 7 days in advance and inform you of when they plan to deliver your order.
You placed an order but no one has contacted you to inform you of the delivery date
Don’t worry, everything is running smoothly. Our furniture is custom-manufactured according to the customers’ orders and the entire process may take some time. However, our partners should contact you within 7-10 working days.
You are renovating your apartment, you’ve ordered furniture from our store, but it turns out that your contractor will not be able to finish the renovation on time. What can you do if the furniture is being produced for you, but your home is not ready to receive it?
First and foremost, please write a message to us or call us. Let us know about the situation. You can reschedule the delivery but remember that we are unable to postpone it for longer than 1 month.
Would you like to know the status of your order?
Please contact us.
Will you be informed when your furniture is scheduled to arrive at your home?
Yes. Our partners will contact you within 7-10 days after the order placement date and inform you of the delivery date and time.
What if I am not at home on the date of the planned delivery?
We co-operate with several courier companies because we take into consideration the size of your delivery. Before the goods reach you, the courier will contact you and inform you of the planned delivery timeframe, stating the date and time at which they may arrive at your place. If the courier arrives when you are not at home, your delivery will be returned to the warehouse. With your consent, we are able to send the package again; however, you will probably be charged additional shipping fees.
Therefore, we recommend that you plan the delivery of your package carefully with the courier. If you are not going to be home, please ask a neighbour to do you a favour and take delivery of the goods. Do not take too long to receive your delivery. Enjoy your purchased product as soon as you can and start thinking of further purchases from our store. In case of re-delivery, contact us via telephone or email.
You have received a product, but there is a part missing, e.g. legs
Transporting furniture is not easy. We strive to ensure maximum safety of the transported products and legs are stored inside the furniture piece. If a zipper lock is visible, then the legs are concealed inside.
Have you received an incorrect item? What do you need to do now?
In the first instance, please contact us and our consultants will do all they can to resolve your issue. You also need to immediately send us a goods return form.
My order arrived damaged – what now?
We at Slf24.co.uk do everything we can to ensure that your orders reach you in perfect condition. Despite that, situations may occur in which products reach customers with visible defects and damage. It is important to inspect the goods immediately after they are delivered to your home. It is best to do this in the presence of the supplier so that any possible damage can be recorded in a protocol. What should you do in such a situation? Simply contact us and describe the situation. Our team will not leave you alone with the issue and will do everything to find a solution as soon as possible. You need to send our return forms with details. Remember that such a message must include your order number and photographs of the damaged product.

Important information: If you decide to return a product, please remember to deliver it to us in the condition in which it was delivered to you. A sofa cannot be used. If you have unpacked the shipment, then please try to secure it in the same way prior to shipping it back to us. Our drivers will come and collect the goods from you at a previously arranged time.

Return / Refund information

Can I cancel an order?
Of course, you can. You may cancel an order and receive a refund of the entire amount which will be transferred to our account. However, this must be done before the order is sent to our courier. All you need to do is contact us and fill out the return form. Our consultants will assist you in the cancellation process for your order.
Return of goods within 14 days
We believe this will not be necessary. However, should such a situation arise, remember that you have the right to return purchased goods within 14 days after the delivery date. Contact us and fill out the return form.

Important information: If you decide to return a product, please remember to deliver it to us in the condition in which it was delivered to you. A sofa cannot be used. If you have unpacked the shipment, please try to secure it in the same way prior to shipping it back to us. Our drivers will come and collect the goods from you at a previously arranged time.
I would like to return an order, but the term of 14 days has already passed since delivery. Is there anything I can do about it?
When shopping online, we need to bear in mind that a product might not always look as shown in photographs. In the photographs, we make every effort to ensure that each piece of furniture looks just like it does in reality. Nevertheless, it can happen that after 14 days a customer decides that they no longer want the armchair or sofa and wishes to return the previously purchased product. Unfortunately, after the term of 14 days has elapsed, there is nothing more we can do. You are not entitled to return the goods after this time has passed. If the product is defective or damaged, please contact us and fill out the cancellation / return form and add photographs of the product defects. Our team will be able to advise you on further action.
How will I receive my refund?
The refund is always made to the same bank or “PayPal” account used by you to pay for orders placed at our store.
How long will I have to wait until the funds are returned to my account?
The refund should appear on your account immediately. It depends on the bank and type of card used at payment.

Important information: If you decide to return a product, please remember to deliver it to us in the condition in which it was delivered to you. A sofa cannot be used. If you have unpacked the shipment, please try to secure it in the same way prior to shipping it back to us. Our drivers will come and collect the goods from you at a previously arranged time.
I have chosen the wrong colour and wish to replace it with another one – can I make a return?
Of course you can. The most important thing is to contact us within 14 working days after the receipt date of the goods. It will be necessary to provide your order number and state the reason for the return. Our consultants will assist you in selecting the right colour for your interior and help you go through the entire product return process and the re-delivery. The costs involved in the return or replacement operation will be covered by you. You can find details in our return policy.

Important information: If you decide to return a product, please remember to deliver it to us in the condition in which it was delivered to you. A sofa cannot be used. If you have unpacked the shipment, please try to secure it in the same way prior to shipping it back to us. Our drivers will come and collect the goods from you at a previously arranged time.
My order arrived damaged – what now?
We at Slf24.co.uk do everything we can to ensure that your orders reach you in perfect condition. Despite that, situations may arise in which products reach customers with visible defects and damage. What should you do in such a situation? Simply write to us or call us and describe the situation. Our team will not leave you alone with the issue and will do everything to find a solution as soon as possible. All the possible options for contacting us can be found here. You need to send us the appropriate return forms and to provide details. Please remember that such a message must include your order number and photographs of the damaged product.
Can I receive a refund to a different bank account?
We always issue refunds to the same bank account used by you to pay for the order in our store.
Have you ordered the sofa you have dreamed of for so long, but during delivery it turned out that it won’t fit inside your home?
If a piece of furniture does not fit inside your space or through the door, your first course of action should be to inform the supplier that you are not able to claim the goods and then contact us in writing. Our consultants will help you to resolve the issue. If you have already collected your sofa, please report the problem within 14 days of the delivery collection date. Fill out the return form, and we will organise collection of the package. You can find more information here
Important information: If you decide to return a product, please remember to deliver it to us in the same condition in which it was delivered to you. A sofa cannot be used. If you have unpacked the shipment, please try to secure it in the same way before sending it back to us. Our drivers will come and collect the goods from you at a previously arranged time.
You have received a product, but there is a part missing, e.g. legs
Transporting furniture is not easy. We strive to ensure maximum safety of the transported products and legs are stored inside the furniture piece. If a zipper lock is visible, then the legs are concealed inside.
Have you received an incorrect item? What do you need to do now?
In the first instance, please contact us and our consultants will do all they can to resolve your issue. You also need to immediately send us a goods return form.
My order arrived damaged – what now?
We at Slf24.co.uk do everything we can to ensure that your orders reach you in perfect condition. Despite that, situations may occur in which products reach customers with visible defects and damage. It is important to inspect the goods immediately after they are delivered to your home. It is best to do this in the presence of the supplier so that any possible damage can be recorded in a protocol. What should you do in such a situation? Simply contact us and describe the situation. Our team will not leave you alone with the issue and will do everything to find a solution as soon as possible. You need to send our return forms with details. Remember that such a message must include your order number and photographs of the damaged product.

Important information: If you decide to return a product, please remember to deliver it to us in the condition in which it was delivered to you. A sofa cannot be used. If you have unpacked the shipment, then please try to secure it in the same way prior to shipping it back to us. Our drivers will come and collect the goods from you at a previously arranged time.

Products information

Furniture assembly isn’t your strong suit. Would you like us to assist you with it?
Unfortunately, this service is not part of our transport company’s service but we are strongly considering the possibility of supporting our customers in such activities in the future.
Are you wondering whether you can buy our furniture in an actual store?
Unfortunately, at this time we conduct sales exclusively through our online store.
Is it possible to select any leg colour for sofas and armchairs as well as select any upholstery material?
All information regarding leg colours and the material from which a given sofa is made is contained on the website product page.
Would you like a piece of furniture to feature your own custom fabrics?
At this moment, we only supply furniture made with the fabrics indicated on our website. We strive to make the palette of material colours and textures as varied as possible so that everyone can find something to suit them and their family.
Material samples. Is it possible to receive any?
Unfortunately, at this time, we do not send material samples.
Sale of chairs. Is it possible to buy individual units or are they only available in pairs?
If the website contains information regarding the sale of chairs in pairs then, unfortunately, it is not possible to buy single chairs.
Is it possible to make a sofa using a different material to the one indicated on the store’s website?
Unfortunately, available sofas are made only from the materials stated on the product page. There is no possibility of changing materials in sofas and armchairs.
Is our furniture covered by a warranty?
Of course, it is. We give a 12-month warranty on our furniture.
You have received a product, but there is a part missing, e.g. legs
Transporting furniture is not easy. We strive to ensure maximum safety of the transported products and legs are stored inside the furniture piece. If a zipper lock is visible, then the legs are concealed inside.
Have you received an incorrect item? What do you need to do now?
In the first instance, please contact us and our consultants will do all they can to resolve your issue. You also need to immediately send us a goods return form.